Color Confidence Reviews

Since I had never dealt with CC before, I took some time to check out online reviews to gauge what other customers thought. I noticed that someone had ordered an item, but it turned out payment was processed and the product was out of stock. This raised a red flag for me, so I decided to call their sales team directly. I was looking to buy a new EIZO monitor, and they confidently told me they had a few available. I mentioned the review I had seen and explained my concerns. They reassured me everything was fine! However, right after I completed my order, I received an email stating the item was not available. I was furious; they had taken a couple of grand from my account, and I noticed another retailer I usually go to had some in stock (I had been waiting ages for EIZO to ship these, and now I might lose my chance). I quickly shot off an email to CC to bring this to their attention. To their credit, customer service reached out to me right away to apologize and sort things out, issuing a refund. In the end, I ended up buying a monitor from a different company, which meant I had to shuffle my finances around, and that was a real hassle. So, to sum it up, my sales experience was lacking, but the customer service was top-notch.

Hoping you don't get a defective item.

I purchased a product that turned out to be broken. Instead of owning up to it, they just passed me off to the manufacturer. Even after I pointed out that they were legally obligated to handle it themselves and that pushing me to contact someone else was against the law – my bank was ready to take action against them for breach of contract.

Seriously, don’t waste your time with these unknown sellers. Either go straight to the manufacturer or look for a reseller you can trust.

Whatever you do, steer clear of these sketchy traders.

I placed an order for a solar fountain back in April, and what I got was a package with just a tiny envelope full of cardboard cutouts of animals. I’ve reached out to the company, but I haven’t heard back from them at all.

Top-notch service from start to finish!

I called to find out about the availability of a BenQ Monitor, and they let me know it was in stock, so I went ahead and placed my order. The sales rep I chatted with mentioned that there could be a delay with UPS because of the Covid19 situation, but to my surprise, the monitor showed up at my doorstep the very next day! Awesome service!

Cheers

I had a chat with a representative named Carol, and let me tell ya, she was super polite and really helpful. I didn’t feel awkward at all, even with my lack of tech know-how. I was looking to buy a monitor for my daughter, who’s a designer, and I had some questions about the right models and their fit for her needs. I’d definitely recommend this company without a second thought. I placed the order on Wednesday, and it arrived by Friday at her studio in Manchester. Sadly, I can’t say much more until my daughter gets it all set up.

Really solid suggestions provided and top-notch delivery service.

Awesome deal and speedy no-cost shipping for purchases above a specific amount.

Pleased with the enhancement over my last gadget. A bit trickier, but totally worth the effort to figure it out.

I placed my order online on Wednesday afternoon. UPS dropped it off at 09:42 the next morning. The packaging was solid, and the item functions flawlessly.

Ultimately, the item wasn't what I expected, but Color Confidence was super helpful with the return process. Their customer service is top-notch!

I bought a BenqSW271 monitor at the NEC show back in March. They gave me wrong details about which Calibration devices and cables would work with it. Because of that, I’m quite a bit out of pocket, and had I been aware of the real situation, I would’ve gone for a different monitor. On the bright side, delivery was super quick.

UPDATE
I got a call from Color Confidence. They apologized and sorted things out, so I’m bumping my rating from 2 stars to 4 stars.

I received misleading details on the site regarding the delivery cost. It claimed that orders over £11 would ship for free, but I ended up being charged the delivery fee plus VAT, even after spending more than £32 on my purchase.

I got the product the very next day after placing my order! That's impressive!

Shipping was fast and simple. I reached out to their customer support to inquire about the delivery timeframe, and they were super helpful.

I bought an OttLite 2 in 1 sewing machine at the Quilt Festival in Birmingham, but I didn’t catch the seller’s name and paid in cash. A month down the line, the product stopped working, and I attempted to reach out to OttLite in two different ways, but got no reply. Luckily, Colour Confidence noticed my plea for assistance in the Facebook UK Quilters group and jumped right in. Within a week, I received a brand new replacement at no cost. Their customer service is absolutely top-notch!